Month: February 2020

EP 27 – Ryan Suydam – CX: Client Experience Emerging as a Core Focus for Law Firms

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Ryan Suydam is the cofounder of Client Savvy. Client Savvy helps firms create fierce client loyalty by designing, implementing, and measuring Client Experiences. He has coached over 300 organizations and over 10,000 professionals on the skills required to be “client savvy.”

On this weeks episode we discuss..

– What is CX (Client Experience)
– How to refocus your business on value creation and value delivery
– How to design an experience for a client

EP 26 – Christina and Joe Hammond – An In-House Video Studio is a Gamechanger for Thousands of Law Firms

Christina and Joe Hammond are the founders of Producify. A boutique full-service video marketing company based in Florida. We manage every aspect of video, from concept creation, production, and post-production to distribution on all media channels.

EP 25 – Kwame Christian – Negotiating Like the Future of Your Firm Depends On It

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On this weeks episode we have Kwame Christian, the Director of the American Negotiation Institute where he conducts negotiation and conflict management workshops around the country.

He is also the author of the Amazon Best Seller – Nobody Will Play With Me: How to Use Compassionate Curiosity to Find Confidence in Conflict.

On This Episode We Discuss…

  • Crafting Your Negotiating Techniques Daily
  • Different Negotiating Tactics That Lawyers Employ to Get What They Want
  • How Building Confidence is the Baseline of Any Negotiation

Check out the free guide mentioned in the podcast here

EP 24 – Robyn Addis – Saving Time & Being More Efficient with CRM, Client Communication & Proposals

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Today on the legal mastermind podcast we have Robyn Addis. She is the COO of LISI, a boutique digital marketing agency specializing in digital marketing solutions for law firms.

Most firms love to be first to be second – meaning they stifle innovation.

On this episode, we discuss how legal marketers and lawyers can make a valuable impact at their firms which will help them feel valued and as though they are able to make an impact.