experience

EP 247 – James Wood – Building a Winning Legal Team with a ‘Foxhole Mentality’

James Wood is a Double Board-Certified Trial Lawyer at James Wood Law. James represents individuals, children, and families against corporations, insurance companies, hospitals, and others that caused harm through neglect, indifference, malice, or greed. He has multiple verdicts and settlements of more than $1 million. He is a member of the Million Dollar Advocates Forum….

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EP 246 – Joey Coleman – Never Lose An Employee Again

Joey Coleman is a Professional Speaker and Author on All Things Employee and Customer Experience. In his return to the Legal Mastermind Podcast, Joey promotes his new book. “Never Lose An Employee Again, which is now available on all platforms. Connect with Joey on LinkedIn: linkedin.com/in/joeycoleman1/ Find Joey’s Book & More: joeycoleman.com On This Episode,…

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EP 203 – Jaclyn Foster – Establishing Your Firm’s Hiring Experience

Jaclyn Foster is the Founder of Del.Trust Legal Recruiting and Staffing as well as a legal talent acquisition and retention specialist. With both her 7 years of law firm paralegal experience and her 4 years in legal staffing and team development, Jaclyn helps law firms align the right people around the right priorities with the…

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EP 149 – Annie Scranton – Expanding Your Credibility With a PR Firm

Annie Scranton is the Founder and President of Pace Public Relations (PPR). Scranton started PPR as a solopreneur in 2010 with only herself and has since turned the company into a multi-million-dollar business with more than 40 clients across the globe. Her career expands prior to starting PPR where she worked as a television producer…

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EP 132 – Debbie Ausburn – Adding Value to Your Firm by Listening to Your Clients

Debbie Ausburn is a Partner and Member of Taylor English’s Litigation and Dispute Resolution Department. She focuses on advising and defending youth-serving organizations. Find out more about Debbie Ausburn here: http://www.debbieausburn.com/ Ausburn’s background has given her unique insights into defending child care centers and ultimately led to her first book, “Raising Other People’s Children: What…

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EP 90 – Joey Coleman – Never Lose a Client Again – The Distinction Between Customer Experience and Customer Service

Joey Coleman is a former criminal defense attorney and author of “Never Lose Another Customer Again: Turn Any Sale into a Lifelong Loyalty in 100 Days”. Joey has since been helping organizations retain their customers and is now a full-time speaker, writer, and consultant on customer experience. To learn more about Joey and his many…

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